As designers, we wear many hats. Unfortunately not EVERYONE likes to stay up all night drinking old coffee & smoking cigarettes. Our clients, most likely - don't even want to know we do that, but may have a suppressed feeling that we do.... Anyway - I just want you to remember the 3 levels of communication: What YOU mean, What you SAY, and What THEY hear.... here are some potentially dangerous examples:
You say: I don`t know.
You mean: Shit, they caught that one little detail - kept my mouth shut in the 1st place...
They hear: You got me pal, while it`s obvious I will be ready in the future, I`m not ready now so send me back to where I came from....
CATASTROPHIC! How about this:
You say: Leave it as an open item, let`s move on & I`ll have it to you by the a.m.
You mean: - I have no clue what this guy is talking about, but so&so does, so I need to get him or her on the phone by the end of the day.
They hear: Let`s keep this meeting going as all our time is valuable - I have the correct answer, but I want to make sure before I give it to you.
CATASTROPHE AVERTED! One more:
You say: Call me when you`re ready to go, I`m here working.
You mean: I`m onto your ways, asshole - I will not wait for you if you're going to be a loser & waste my time.
They hear: I`m diligently working, but ready for action at the drop of a dime. When you`re ready, you know where to find me.
As we talked about before - our clients do NOT have the training or experience we have AND they hired us to take care of their problems - so often times I HAVE to use this `double speak` to shield them from problems while giving myself the time to solve the problem.... Believe me - I` wasted WAY too many hours to explain the ins & outs to clients - where if I said, `Don`t worry shit is ill,` & hung up the phone - I could` solved the problem in that same amount of time. Remember - keep your mouth shut - protect your client to avoid stress.
I say: Regards, Frank M. Design Consultant
I mean: Have a good one, I`m Frank & I`m the man.
You hear: This guy...who does he think he is...